Frequently Asked Questions

Everything you need to know about your Billy Strings gear.

When will my order ship?

Standard orders typically process within 3-5 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.

What is your return policy for apparel?

We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.

How do I know which size to order?

Each product page features a detailed size guide. Our apparel generally follows a standard unisex fit, but we recommend measuring a favorite shirt at home and comparing it to our charts for the best fit.

Do you offer international shipping?

Yes, we ship to fans worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply.

How should I care for my screen-printed merchandise?

To preserve the quality of the prints, we recommend washing your items inside out in cold water and tumble drying on low heat or air drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.